Payment Request

Send your customers a secure link to request a payment via email or SMS.

Overview

Send your customers a secure link in real-time that they can use to pay on any device.

Payment Reason allows you to collect payments for multiple reasons, services and divisions through a single MerchantSuite membership. Easily identify and report revenue by different revenue streams. You can also customise and create rules to manage payments for each payment reason, such as reference labels and instructions, types of cards accepted, surcharging, and more.

Features

  1. 1

    Flexible messaging (email or SMS)

  2. 2

    Branded, Secure Hosted Payment Page

  3. 3

    Payment Status Monitoring

  4. 4

    Multiple Payment Methods (Credit Card and Digital Wallets)

  5. 5

    E-Receipts.

How Do I Get Started

  1. 1

    Click on the Start Free Trial or Register Now button to start the process

  2. 2

    Log into the MySuite Portal

  3. 3

    Start transacting and receiving payments

FAQs

  1. 1
    What is PCI DSS?

    The Payment Card Industry Data Security Standards govern the credit card security standards for all entities that handle card data. The PCI Security Standards Council website contains more information. https://www.pcisecuritystandards.org/index.php.

  2. 2
    Is MerchantSuite PCI DSS compliant?

    Yes, MerchantSuite is Level 1 PCI DSS compliant.

  3. 3
    What is a CVN?

    CVN stands for card verification number. On a Mastercard, Visa or Diners card, the CVN is the 3 digits found on the back of the card. For American Express cards, the CVN is the 4 digits found on the front of the card.

  4. 3
    Does the MerchantSuite Payment Page support CVN?

    Yes, CVN is a required field for when a card holder makes a payment on the MerchantSuite Payment Page.

  5. 3
    Can I email receipts with the MerchantSuite Payment Page?

    Yes, simply enable Payment Page receipt emails in Messaging and if your customer enters their email address, the receipt will be emailed to them.

  6. 3
    How long does it take to process a transaction on the MerchantSuite Payment Page?

    Transactions typically take 2-5 seconds to process. Speeds may vary depending on your internet connection.

  7. 3
    How will I know if a customer has made a payment?

    All transactions process through your MerchantSuite service will be immediately visible in the MySuite Portal. Simply login and navigate to Search Payments to view and search for your transactions.

  8. 3
    When will I receive settlements?

    Settlement is performed by your bank and/or your Charge Card Company. MerchantSuite does not delay settlement.

  9. 3
    How do I refund transactions?

    The MySuite Portal provides the ability to search for the original payment and refund it. As the refund is matched to the original payment, you do not need the full card details to perform the refund.

  10. 3
    Can I make a partial refund?

    Yes, partial refunds are supported.