Internet

Accept card payments from your customers online.

Overview

The MerchantSuite Payment Page provides you with a secure hosted payment page that can be customised with your logo. It allows your customers to make card payments to you using any internet enabled device (computer, tablet and smartphone) 24 hours a day, 7 days a week.

Features

  1. 1

    Accept payments anytime, anywhere

  2. 2

    Immediate processing

  3. 3

    Supports CVN and 3D Secure to assist you in minimising fraud

  4. 4

    Supports multiple card schemes (MasterCard, Visa, American Express, Diners and JCB)

  5. 5

    Optional receipting (email)

  6. 6

    Upload your logo immediately onto your payment page

  7. 7

    Simple refund management

  8. 8

    Secure - PCI DSS Level 1 Compliant

  9. 9

    Easy reconciliation

How Do I Get Started

  1. 1

    Click on the Start Free Trial or Register Now button to start the process.

  2. 2

    Log into the MySuite Portal

  3. 3

    Start transacting and receiving payments

Technical Requirements

Download Data Format: Settlement File, Ad-hoc search export

Your Business Needs: Any internet enabled device that supports secure browsing. Visit the Help page to view the supported browsers.

FAQs

  1. 1
    What is PCI DSS?

    The Payment Card Industry Data Security Standards govern the credit card security standards for all entities that handle card data. The PCI Security Standards Council website contains more information. https://www.pcisecuritystandards.org/index.php

  2. 2
    Is MerchantSuite PCI DSS compliant?

    Yes, MerchantSuite is Level 1 PCI DSS compliant.

  3. 3
    What is a CVN?

    CVN stands for card verification number. On a Mastercard, Visa or Diners card, the CVN is the 3 digits found on the back of the card. For American Express cards, the CVN is the 4 digits found on the front of the card.

  4. 4
    Does the MerchantSuite Payment Page support CVN?

    Yes, CVN is a required field for when a card holder makes a payment on the MerchantSuite Payment Page.

  5. 5
    Can I email receipts with the MerchantSuite Payment Page?

    Yes, simply enable Payment Page receipt emails in Messaging and if your customer enters their email address, the receipt will be emailed to them.

  6. 6
    How long does it take to process a transaction on the MerchantSuite Payment Page?

    Transactions typically take 2-5 seconds to process. Speeds may vary depending on your internet connection.

  7. 7
    How will I know if a customer has made a payment?

    All transactions process through your MerchantSuite service will be immediately visible in the MySuite Portal. Simply login and navigate to Search Payments to view and search for your transactions.

  8. 8
    How will I know what settlement I should expect?

    A settlement report is available from the MySuite Portal the next morning. The total amount reported is the amount that will be settled to your settlement account.

  9. 9
    When will I receive settlements?

    Settlement is performed by your bank and/or your Charge Card Company. MerchantSuite does not delay settlement.

  10. 10
    How do I refund transactions?

    The MySuite Portal provides the ability to search for the original payment and refund it. As the refund is matched to the original payment, you do not need the full card details to perform the refund.

  11. 11
    Can I make a partial refund?

    Yes, partial refunds are supported.