Batch Payment

Process multiple card payments within a batch file.

Overview

Upload your batch files containing your on account customers that need to be debited in MerchantSuite for processing.

Upload you batch file

Features

  1. 1

    Easy to use

  2. 2

    Returns smart decline actions so you know whether you should retry, contact your cardholder or contact the bank.

  3. 3

    Both a declined report and a full (approved and declined) report is available so that the report is purpose fit for your teams.

  4. 4

    Optional receipting (email)

  5. 5

    Simple refund management

  6. 6

    Secure - PCI DSS Level 1 Compliant

  7. 7

    Supports multiple card schemes (MasterCard, Visa, American Express, Diners and JCB)

  8. 8

    Easy reconciliation

How Do I Get Started

  1. 1

    Click on the Start Free Trial or Register Now button to start the process.

  2. 2

    Log into the MySuite Portal

  3. 3

    Start transacting and receiving payments

Upload Data Format: Batch file

Download Data Format: Batch result file, Settlement file, Ad-hoc search export

Technical Requirements

Your Business Needs: Ability to create batch files in the MerchantSuite file format, and any internet enabled device that supports secure browsing. Visit the Help page to view the supported browsers.

FAQs

  1. 1
    What is PCI DSS?

    The Payment Card Industry Data Security Standards govern the credit card security standards for all entities that handle card data. The PCI Security Standards Council website contains more information. https://www.pcisecuritystandards.org/index.php

  2. 2
    Is MerchantSuite PCI DSS compliant?

    Yes, MerchantSuite is Level 1 PCI DSS compliant.

  3. 3
    Can I email receipts with Batch Files?

    Yes, simply enable Batch File receipt emails in Messaging and a payment receipt will be emailed to your customer if you include the email address within the batch file.

  4. 4
    How will I know what settlement I should expect?

    A settlement report is available from the MySuite Portal the next morning. The total amount reported is the amount that will be settled to your settlement account.

  5. 5
    When will I receive settlements?

    Settlement is performed by your bank and/or your Charge Card Company. MerchantSuite does not delay settlement.

  6. 6
    How do I refund transactions?

    The MySuite Portal provides the ability to search for the original payment and refund it. As the refund is matched to the original payment, you do not need the full card details to perform the refund. Alternatively, refunds can be processed via Batch Files.

  7. 7
    Can I make a partial refund?

    Yes, partial refunds are supported.